Senior Project Manager

The role

Engage, an employee-owned B Corp digital agency in Leeds, is hiring a Senior Project Manager to lead its largest and most complex digital projects from discovery to launch and optimisation. The work includes integration-heavy platform builds (logged-in experiences, ecommerce and payments, back-end systems and data) and content-rich website rebuilds with large stakeholder groups and content operations. It is a full-time role with at least three days a week in the office.

What you'll do

Project management

• Plan delivery from start to finish, including handover
• Run delivery governance: RAID logs, dependencies, decision logs and release planning
• Manage scope, budget, forecasting and change control, including the commercial impact of changes
• Shape the technical approach and non-functional requirements with tech leads
• Coordinate internal teams, clients and third parties
• Own project communications, documentation and stakeholder reporting
• Monitor progress and remove blockers
• Oversee quality and testing before work is released to the client
• Manage content-heavy delivery: audits, information architecture, migration and governance
• Handle post-launch handover and training

Communication

• Keep communication consistent across clients, internal teams and third parties, adapting tone to the audience and managing the channels used
• Build trusted client relationships, escalate issues early with options, and handle difficult conversations

Project governance

• Manage scheduling and task ownership, and resource projects in the scheduling software
• Protect the team's focus
• Estimate new work
• Look after day-to-day account commercials: forecasts, budget burn and margin
• Invoice against milestones and keep internal reporting up to date

About you

• Experience of leading complex, multi-workstream digital projects from start to finish
• Experience on projects of 2,000 to 3,000 hours or more
• Senior client relationship management experience
• Experience of coordinating clients and third parties, such as vendors, integration partners, accessibility specialists and IT/security teams
• Experience of delivering technically complex work: APIs, authentication, data handling, ecommerce and payments
• Experience of managing non-functional requirements and QA
• Experience of leading content-heavy rebuilds
• Experience of owning account commercials and resource planning
• Experience of working across waterfall, agile and phased approaches
• Line management or people leadership experience
• Takes ownership of outcomes and communicates calmly and clearly under pressure
• Strong planning and prioritisation, with a focus on delivery quality
• Technically confident: you do not need to be a developer, but you should ask the right questions early and help teams weigh trade-offs

What's on offer

• Employee ownership (Engage is 100% employee-owned)
• 25 days' holiday plus bank holidays, increasing after five years
• Performance-linked bonus scheme (discretionary, not contractual)
• Comprehensive private health insurance
• 5% company pension contribution
• Financial coaching
• Mental health support
• Free on-site gym
• Hybrid working and flexible hours
• Your birthday off
• Regular socials and summer parties

The process

• Apply through the form linked on the Engage careers page

The details

• Salary: £42,000 – £52,000+, depending on skills and experience
• Contract: full-time
• Location: Leeds; hybrid, minimum three office days a week
• Level: senior

How to apply

Apply through the application form linked from the listing on Engage's careers page.